Information We Collect

Personal Information

When you register for our platform or contact us, we collect personal details such as your name, email address, phone number, and business information. This information helps us provide personalized working capital analysis services and communicate with you about your account.

Automatically Collected Information

Our platform automatically collects certain technical information through cookies and similar technologies. This includes your IP address, browser characteristics, device information, and how you navigate through our services. We use this data to improve platform performance and user experience.

How We Use Your Information

We use your personal information for several legitimate business purposes. Primarily, we provide working capital analysis services, generate financial insights, and deliver personalized recommendations based on your business data. Additionally, we use your information to communicate important updates, provide customer support, and improve our platform functionality.

• Delivering working capital analysis and financial reporting services
• Processing your requests and providing customer support
• Sending important account notifications and service updates
• Improving our platform features and developing new services
• Ensuring platform security and preventing unauthorized access
• Complying with legal requirements and regulatory obligations
• Conducting research and analytics to enhance user experience

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances with trusted partners who help us deliver our services. This includes cloud storage providers, payment processors, and technical support vendors who operate under strict confidentiality agreements.

Service Providers

We work with third-party service providers who assist with platform hosting, data processing, payment handling, and customer communication. These providers access your information only to perform specific services on our behalf and are contractually bound to protect your data.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, security investigations, or compliance with financial services regulations applicable to our industry.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption for data transmission and storage, regular security audits, and access controls to ensure only authorized personnel can access your information.

Your Privacy Rights

Under Australian privacy legislation, including the Privacy Act 1988, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided below. We'll respond to your request within 30 days and may require identity verification to ensure we're communicating with the correct person. Some requests may involve fees as permitted under Australian privacy law.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your active account plus seven years for business record purposes. Financial analysis data may be retained longer if required for ongoing service delivery or regulatory compliance.

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule. However, some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

International Data Transfers

Your information may be processed and stored in countries other than Australia, including the United States and European Union, where our cloud service providers maintain data centers. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only transfer data to countries with adequate privacy protections or under specific legal frameworks such as Standard Contractual Clauses that provide equivalent privacy protections to those required under Australian law.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze platform usage. Essential cookies are necessary for basic platform functionality, while analytics cookies help us understand how users interact with our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising purposes or share cookie data with advertising networks.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or platform notifications at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The most current version will always be available on our platform with the revision date clearly displayed.

Complaints Process

If you believe we've handled your personal information inappropriately or violated privacy laws, you can lodge a complaint with us directly. We'll investigate your complaint promptly and respond within 30 days with our findings and any corrective actions taken.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can investigate privacy complaints and take enforcement action when necessary.